Please read carefully before purchasing or using any service from SHRI SIDDHIVINAYAK IT SOLUTIONS ("SSIT", "we", "us"), Matrushraddha CHS A/6, Badlapur Gaon Road West, Sanewadi, Badlapur, Maharashtra 421503. By placing an order or using our services, you agree to be bound by these terms.
1. Services Offered
SSIT Solutions provides: authorised reselling of TallyPrime, BUSY ERP, TSplus remote access, and Utho Cloud; implementation and data migration; Annual Maintenance Contracts (AMC) and technical support; custom application development via Kaizen Framework; IT training; and consultancy. We may add, modify, or discontinue services with reasonable notice to existing clients.
2. Orders, Pricing & Payment
An Order is accepted only on written confirmation (email, invoice, or signed agreement). We may decline or cancel an Order for pricing errors, unavailability, missing client information, or suspected fraud — any amount paid is refunded within 10 business days in such cases.
Prices are in INR, exclusive of GST (currently 18% on software services) unless stated otherwise, and may change; the price confirmed at Order acceptance applies. Vendor-set licence prices are passed through at current vendor rates.
Payment terms: software licences and AMC/support plans , custom development, training as per given agreed payment terms. Accepted modes: NEFT/RTGS, UPI, cheque, demand draft, or cash within legal limits. SSIT may suspend services until dues are cleared.
3. Software Licences & Vendor Terms
Licences are governed by the respective vendor's EULA (Tally Solutions, BUSY Infotech, TSplus, Utho). SSIT is an authorised reseller, not a party to the EULA — licence disputes must be addressed to the vendor directly, and SSIT's liability is limited to its reseller services. Licences are non-transferable.
4. Delivery & Shipping
Licence keys and downloadable software are delivered electronically within 1–3 business days of payment confirmation, subject to vendor processing. Physical items (dongles, manuals) ship via courier: 1–2 days within Badlapur/Ambernath/Kalyan, 2–4 days for MMR, 3–6 days elsewhere in Maharashtra, 5–10 days for rest of India; risk passes on dispatch. On-site visits are scheduled by coordination; travel costs outside the Badlapur/Kalyan-Dombivli region are billed at actuals.
5. Refund Policy
Activated software licence keys are non-refundable (defective/duplicate keys are replaced free via the vendor). AMC/support: 100% refund within 7 days if unused; no refund after 7 days or first support incident. Refunds for custom development and training follow the Cancellation Policy. Approved refunds are processed within 7–15 business days to the original payment method; remitted GST is non-refundable.
6. Intellectual Property
SSIT's proprietary tools, including Kaizen Framework, remain SSIT's IP unless transferred in writing on full payment. Client-provided data/content remains the Client's property. On full payment, custom development source code and deliverables are assigned to the Client, excluding SSIT's underlying frameworks or licensed third-party components. Vendor software (TallyPrime, BUSY, TSplus, Utho) remains the vendor's IP, licensed to the Client per its EULA.
7. Confidentiality
Both parties keep non-public information disclosed during the engagement confidential, except as required by law, on a need-to-know basis with equivalent obligations, or where information is already public. This survives termination for 3 years.
8. Liability, Indemnity & Warranty
SSIT's total liability for any claim is capped at fees paid for that service in the preceding 12 months; we are not liable for indirect/consequential damages, third-party vendor software defects, or force majeure delays. The Client indemnifies SSIT against claims arising from its breach of these terms, software misuse, negligence, or IP infringement. Services are provided "as-is"; vendor software follows the vendor's own warranty terms.
9. Governing Law & Amendments
These terms are governed by the laws of India. Disputes are first negotiated in good faith for 30 days, then referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator, seated in Badlapur, Maharashtra, in English — without prejudice to either party seeking urgent injunctive relief. SSIT may amend these terms; material changes are emailed to existing clients at least 15 days in advance, and continued use after the effective date constitutes acceptance.
10. Contact Us
Email: ganesh@ssit.solutions · Sales: +91 7420 91 3333 · Support: +91 70390 16588 · Matrushraddha CHS A/6, Badlapur Gaon Road West, Sanewadi, Badlapur, Maharashtra 421503
This document was last reviewed on 17 August 2026 and constitutes the entire agreement between SSIT Solutions and the Client, superseding all prior versions.