This Cancellation Policy governs all services provided by SHRI SIDDHIVINAYAK IT SOLUTIONS ("SSIT", "we", "us"), Badlapur, Maharashtra. By engaging our services you confirm you have read and agreed to these terms.
1. Scope
Applies to all services: TallyPrime, BUSY ERP and TSplus licences, Utho Cloud subscriptions, AMC/support plans, Kaizen Framework development projects, IT training, and one-time implementation or consultancy work.
2. Cancellation by the Client
Software licences (TallyPrime, BUSY, TSplus, Utho): once a key is issued and activated, no cancellation or refund is possible from SSIT
AMC/support plans: 100% refund within 7 days if unused; no refund after 7 days or first support incident. Submit a written request with your contract reference number.
Custom application development: no refund is possible from the first day of the engagement because manpower is allocated and work begins immediately.
Training programmes: 100% refund 3 days before start; after 3 days or once the programme has started, no refund is possible. Submit a written request with your invoice or registration reference.
3. Cancellation by SSIT Solutions
We may cancel or suspend a service for non-payment, breach of terms or licence misuse, force majeure, or a client's insolvency. Where we cancel for reasons other than client fault.
4. Requesting a Cancellation
Submit a written request via ganesh@ssit.solutions, phone (+91 7420 91 3333, with written follow-up), or post, including your name, organisation, service, and invoice/contract reference. We acknowledge within 2 business days.
5. Refund Processing & Exclusions
Approved refunds go to the original payment method: 5–10 business days for bank transfer/UPI, 10–15 days for cheque, in INR only. Non-refundable: vendor licence activation fees, third-party hardware procured for the client, incurred site-visit/travel expenses, remitted GST, and processing/admin fees.
6. Dispute Resolution & Changes
Disputes are resolved first through good-faith discussion, then binding arbitration under the Arbitration and Conciliation Act, 1996, seated in Badlapur, Maharashtra, governed by the laws of India. We may revise this policy at any time; continued use after a revision constitutes acceptance.
7. Contact Us
Email: ganesh@ssit.solutions · Sales: +91 7420 91 3333 · Support: +91 70390 16588 · Matrushraddha CHS A/6, Badlapur Gaon Road West, Sanewadi, Badlapur, Maharashtra 421503